Technical Support

Schedule

Class period	Assistance
Monday	9.30-12.30 | 14.00-18.00
Tuesday	9.30-12.30 | 14.00-18.00
Wednesday	13.00-19.00
Thursday	9.30-12.30 | 14.00-18.00
Friday	9.30-12.30 | 14.00-18.00

In July and August the in-person and telephone assistance is provide daily between 14.00 and 16.00.

Users can request technical support in various ways:

• Online

MyHelpdesk.up.pt

[Federated Authentication ]

This method allows you to retain a personal record of your interactions with Tech Support (see “Tickets”, upper left corner).
• Email

Send an email to sifep@fep.up.pt
So that you may be accurately identified, we recommend sending the support request from your institutional email.

• Telephone

+351 220 426 400 / Internal extension: 4400

• In-Person

Postgraduate Building, Block 400, Room 410